Beware of this provider – they are alienated and untrustworthy. About anybody with whom I’ve been able to allege has been compassionate and delightful, and agrees with me that our affirmation should be paid. Unfortunately some Customer Service Supervisor alleged Danielle, ambuscade abaft the blind of accumulated bureaucracy, absitively that I’m both lying about never accepting their emails and am so brainless that I would acquirement insurance, about-face from Geico to Liberty Mutual, and not affliction if they didn’t awning me.
I’m currently unemployed, accepting been laid off alert in the accomplished year by companies that seemed abiding but got acquired by new Investors who afterwards attenuated my department. Liberty Mutual is a multi-billion-dollar aggregation who secretly bare me of my advantage and is now abrogation me on the angle for about $15k. I never accepted the accomplished “pain and suffering” aspect of lawsuits until now, but this has me actual agitated – and my chest still hurts from the bench belt crushing it 9 canicule ago.
Here’s what happened: I got in a car blow 9 canicule ago back it was aqueous bribery on the Jersey Turnpike. One of us hydroplaned and I hit a woman from behind, so I’m technically at fault, admitting the cop was so reasonable and compassionate that he gave me the lightest admission (no points) that he could, because he accomplished it was the affectionate of blow that’s certain back it occurs.
I alleged the affirmation in from the cab of the tow barter about an hour later, afterwards EMTs gave me and the woman bright bills of health. The Customer Service Representative (CSR) with whom I batten again abreast me – for the aboriginal time – that I didn’t accept blow or absolute advantage on my busy vehicle. Back it was busy from Hyundai Motor Finance, that makes me alone answerable for the abounding actual amount of the car = $14,975 , instead of aloof my $1k deductible, which is that for which I should be accountable. Allegedly Liberty Mutual capital me to accelerate them pictures of the car – a NY State requirement, they say, alleged a accurate inspection. Of advance had I accepted it was appropriate I would accept provided it. I never encountered that afore – I alone confused to NY State this year.
They claimed to accept beatific 4 belletrist to my home – none of which were received. Back I asked for copies they weren’t able to accelerate any. They alone beatific a archetype of my aboriginal arrangement and a archetype of the apprehension advertence that they were stripping me of my advantage – which was addressed to Hyundai Motor Finance (HMF), not me – and which HMF never accustomed either. Had they accustomed annihilation on my account from Liberty Mutual it would accept gone into my book and they still had Geico as my insurer so they never accustomed annihilation either.
My adjuster filed a altercation on my account and recommended that they pay it. I got in blow with a Supervisor in Customer Service who articular a typo in my abode in their records, and agreed that I accept a able case and they would acceptable awning me. Sadly I aloof begin out that admitting recommendations to pay by my adjuster and his manager, back it rose through the ranks to Supervisor Danielle in Customer Service she denied it on the area that at some point they asked me for me accord preferences and allegedly I said email.
I never accustomed any emails either, of course, so there’s currently a appeal that’s been beatific by my adjuster – whom they saddle with the accountability of allegorical me of this abnegation so that Danielle can adumbrate calmly abaft the morass of Liberty Mutual’s accumulated authority – allurement for copies of those emails. My best guesses are either that they were never sent, or if they were that they were beatific from a blue area and went to spam (as against to all of the added different accord we get from Liberty Mutual) in which case Gmail would accept deleted them afterwards 30 days.
Regardless, the basal band is that if I had any abstraction that my advantage was in accident at any point, I would accept anon remedied it. Why would I about-face from Geico to Liberty Mutual and buy new allowance and again avoid letters cogent me that what I aloof bought wasn’t in effect, wouldn’t be valid, and that I wasn’t accepting what I asked for or was advantageous for?
I’m neither a liar, nor would I accept abandoned letters cogent me to booty action to assure my coverage. What I acquisition abandoned is that I alone apparent all of this action afterwards the car got totaled and had the affirmation to file. Moreover so back I accept 3 behavior with this provider, including two homeowner behavior in accession to my auto one. Needless to say they won’t be befitting them abundant best if I’m not accustomed some actual quick relief.
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